Support

Candicabz Casino prioritises player satisfaction through comprehensive support services available every hour of every day. Whether facing technical difficulties, seeking bonus clarification, or requiring account assistance, trained professionals stand ready to help.

Contact Methods

Multiple communication channels ensure players reach assistance through their preferred method:

Live Chat

The fastest route to resolution, live chat connects you with support agents typically within 60 seconds. Access the chat widget from any page by clicking the message icon in the bottom corner. Available 24 hours daily, 365 days yearly.

Email Support

For detailed enquiries or documentation submissions, email remains the ideal choice. Send messages to support@candicab-z.com and expect responses within 4 hours, though most queries receive attention much sooner.

Support Operating Hours

Common Support Topics

The support team handles diverse enquiries with expertise:

• Account Verification guidance and document requirements
• Deposit Assistance for failed or pending transactions
• Withdrawal Queries regarding processing times and limits
• Bonus Clarification explaining terms and wagering progress
• Technical Issues troubleshooting game loading or display problems
• Responsible Gaming setting limits and self-exclusion options

Account Verification Process

Verification protects both players and the platform from fraudulent activity. Required documents include:

1. Proof of Identity: Passport, driving licence, or national ID card
2. Proof of Address: Utility bill or bank statement dated within 90 days
3. Payment Verification: Card photos or e-wallet screenshots

Document Submission Tips

• Ensure all four corners of documents appear in images
• Check that text remains clearly legible without blur
• Submit colour copies rather than black and white
• File sizes should not exceed 5MB per document

Verification typically completes within 24 hours of document submission, though complex cases may require additional time.

Responsible Gaming Support

Player welfare sits at the core of operations. The platform provides numerous tools helping maintain healthy gambling habits:

Available Controls

• Deposit Limits: Set daily, weekly, or monthly caps
• Session Reminders: Receive alerts after specified play durations
• Loss Limits: Cap potential losses over chosen periods
• Cooling-Off Periods: Temporary breaks from 24 hours to 6 weeks
• Self-Exclusion: Complete account closure for extended periods

Problem Gambling Resources

Players experiencing difficulties should contact professional organisations:

• GamCare: Free counselling and support services
• Gamblers Anonymous: Peer support meetings and resources
• Problem Gambling Helpline: 0808 8020 133 (Free, confidential, 24/7)

Technical Requirements

Optimal platform performance requires:

• Modern web browser (Chrome, Firefox, Safari, Edge)
• Stable internet connection (minimum 5 Mbps recommended)
• JavaScript enabled in browser settings
• Cookies permitted for session management

Troubleshooting Tips

Before contacting support, try these quick fixes:

1. Clear browser cache and cookies
2. Disable browser extensions temporarily
3. Try an alternative browser
4. Check internet connection stability
5. Restart your device

Feedback and Complaints

Player feedback drives platform improvements. Share experiences through the support channels, and complaints receive priority handling with resolution targets of 48 hours for standard issues and 7 days for complex matters.

The dedicated complaints team investigates all concerns thoroughly, ensuring fair treatment and appropriate resolutions. Escalation paths exist for players unsatisfied with initial responses.

Security Measures

Account protection utilises industry-standard security:

• 256-bit SSL encryption on all data transmissions
• Two-factor authentication options available
• Automatic session timeouts after inactivity
• Secure password requirements enforced
• Regular security audits by independent firms

Contact support immediately if you notice any suspicious account activity or unauthorised access attempts.